A help desk is the individual, group, organizational function or external service that an IT user calls to get help with a problem. A help desk can be as simple as a physical desk where a support person takes calls. It also can be a global organization that accepts support requests submitted online or in person from around the world. The help desk function is often outsourced to support specialists.
Some common names for a help desk are the following:
- Computer Support Center
- Customer Support Center
- IT Response Center
by Ansible